Legal

Resolução de Litígios

Dear customer,

The European Union has created mechanisms to help consumers submit complaints about any dispute they are involved in. To this end, we provide all the information you need to exercise your right to complain to an official, independent and impartial body that will help you resolve the dispute.

If you are dissatisfied with a product or service purchased from Emotion Go, Unipessoal Lda, or with the solution we offered to resolve the situation, you can visit the official website and submit your complaint.

Alternative Dispute Resolution Entities

In accordance with Law no. 144/2015 of 8 September, we list some of the Alternative Dispute Resolution Entities that can be contacted in the event of a dispute regarding the purchase of a product or service featured on this website.

CIMAAL Consumer Dispute Information, Mediation and Arbitration Centre of the Algarve www.consumidoronline.pt CACCDC Consumer Dispute Arbitration Centre of the Coimbra District www.centrodearbitragemdecoimbra.com CICAP Consumer Information and Arbitration Centre of Porto www.cicap.pt TRIAVE Consumer Dispute Arbitration Centre of the Ave Valley / Arbitration Court www.triave.pt CNIACC National Consumer Dispute Information and Arbitration Centre www.cniacc.pt CIAB Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court) www.ciab.pt CACC-RAM Consumer Dispute Arbitration Centre of Madeira www.madeira.gov.pt/cacc CACCL Consumer Dispute Arbitration Centre of Lisbon www.centrodearbitragemlisboa.pt CIMPAS Insurance Information, Mediation and Ombudsman Centre www.cimpas.pt CASA Automotive Sector Arbitration Centre www.arbitragemauto.pt

More information on the Consumer Portal

www.consumidor.gov.pt